• 1. Customers can request order cancellation before the order is shipped.
  • 2. Please contact us as soon as possible if you wish to cancel your order.
  • 3. Once an order has been shipped, cancellation may not be possible.
  • 4. Please provide your order number when requesting a cancellation.
  • 5. Orders that are already prepared for dispatch may not be eligible for cancellation.
  • 6. If your cancellation request is approved, we will inform you about the next steps.
  • 7. Refunds for eligible cancelled orders will be processed after confirmation.
  • 8. Refund processing time may vary depending on your payment method and bank.
  • 9. Customized or specially ordered products may not be eligible for cancellation once processing begins.
  • 10. For cancellation requests or assistance, please contact Dharu’s Makeup & Jewellery through our available contact details.